WE HAVE DEDICATED STANDBY NUMBERS FOR AFTER-HOURS ASSISTANCE
Taking Technical Service and Support to the next level
All standard stock items and consumables are readily available in all our branches. Training of plant service and support technicians is a critical requirement in ensuring successful implementation of the coding equipment.
To this end, we have developed a basic and an advanced intensive 1-day training workshop whereby service technicians receive thorough training on the operation and maintenance of all our coders.
Once the practical and theoretical examinations have been completed successfully, we issue a certificate of competence to each of your technicians.
CONTACT OUR STANDBY TECHNICIANS IN THE FOLLOWING AREAS:
Jet Park, Johannesburg – 084 866 8116
Pinetown, Durban – 084 903 0024
Paarl, Western Cape – 084 866 8332
George, Western Cape – 072 340 5541
Port Elizabeth – 084 903 0039
East London – 072 952 7088
Nelspruit, Mpumalanga – 076 488 5750
Nairobi, Kenya – +254 071 265 0439
WE’RE HERE TO HELP
YOUR AFTER-SALES SATISFACTION IS OF THE UTMOST IMPORTANCE TO US
We, therefore, have a dedicated Videojet Customer Service Call Centre with trained staff who are equipped to handle all your administrative enquiries. All standard stock items and consumables are readily available in all our branches. Our customer service department support all our branches and our customers in a timeous and courteous manner.
Our contact details are:
HG MOLENAAR – VIDEOJET APPRENTICESHIP PROGRAM
We are currently running an apprenticeship program in our technical department. In-depth training and practical exposure are given, and they have an opportunity to grow with the technical department.
We already have a few apprentices that have been promoted to workshop technicians (Johannesburg and Cape Town) as well as field technicians. With this program the HG Molenaar – Videojet technical support will grow from strength to strength service and support excellence will continue.
HG MOLENAAR – VIDEOJET WORKSHOPS
HG Molenaar – Videojet have procured new Volkswagen Caddy Panel Vans, that is now actively on the road.They are in operation in the following areas: Johannesburg, Cape Town, Durban, George, East London, Nelspruit and Port Elizabeth.
With HG Molenaar – Videojet being a service-driven company, the obtaining and implementing of the Caddy’s on the road, puts us in the position of providing an even faster and more cost-effective service and support delivery. The Caddy Panel Vans are fitted with all the necessary tools and equipment in order to be a “workshop on wheels”.